Coordinates record review and assists requesters with access to and release of information. Responds to requests for medical information by performing duties in accordance with established hospital and departmental policy and state and federal laws. Processes incoming and outgoing mail on a daily basis. Demonstrates Competency in the Following Areas: - As SVH team members, we hold each other and ourselves accountable to our Standards of Excellence in everything we do. - Responsible for coordinating the release of medical information to all requesters, including patients, physicians and other healthcare providers. - Responsible for coordinating the release of medical information to insurance companies and lawyers. - Responsible for processing of subpoenas and court orders. - Verifies authorizations in accordance with hospital policy and procedures and state and federal laws. - Responsible for maintaining security and confidentiality regulations for record access and review. Consults HIM Manager of any unusual request. - All requests for records are stamped with date received and logged in the correspondence computer. - Notifies requester when records are available. - Receives, sorts and delivers all departmental mail to appropriate personnel on a daily basis. - Responsible for scheduling appointments for review of records by attorney, auditors, patients, etc. - Receives all calls to the department and routes them appropriately. - Prepares request for information to be copied by copy services, meeting established guidelines. - Performs performance improvement functions through data collection and documentation review. - Maintains a good working relationship within the department and other departments. - Assists in retrieving medical records for physician completion, when necessary. - Is familiar with pediatric and SNF medical record requirements. - Willing to accept additional assignments.