Provides patient care in the office setting. Provides care that meets the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provides care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Registered Nurse and/or physician. Maintains regulatory requirements, nursing and office policies, procedures and standards. Communicates with physicians and team members about patient's clinical condition, including results of diagnostic studies and symptomatology. Demonstrates Competency in the Following Areas: - As SVH team members, we hold each other and ourselves accountable to our Standards of Excellence in everything we do. - Provides direct patient care under the supervision of an RN/LPN and/or physician, evaluates outcomes, consults with other health team members as required. - Ability to assist nursing and medical staff with routine examinations and patient treatments. This includes pediatric, adolescent and geriatric patients and the general patient population. - Notifies appropriate licensed personnel when patient complains of pain. - Performs patient care responsibilities considering needs specific to the standard of care for patient's age. - Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. - Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patients served. - Medical and surgical asepsis is carried out during treatments and special procedures. - Ability to position and prep patients for office procedures. - Communicates appropriately and clearly to coworkers, physicians and Office Manager. - Demonstrates the ability to assist physicians with procedures and perform services requiring technical and manual skills under the direction of an RN/LPN and/or physician. - Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and family. - Interacts professionally with patient and family and involves patient and family in patient education. - Maintains infection control standards for exam/procedure rooms; cleans, disinfects, changes linen etc. - Maintains office instruments; knowledgeable of sterilization techniques and biological indicators for sterilization. - Meets current documentation standards and policies. - Complies with established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards. - Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with office standards. - Answers telephone calls in a professional manner, directs calls appropriately; refers patient problems to office physician or nurse. - Ensures an adequate stock of supplies. - Assists in cost containment through appropriate ordering and conserving of supplies and equipment. - Maintains a good working relationship with all staff members of the office. - Manages and operates equipment safely and correctly. Performs preventative maintenance. - Demonstrates the ability to be flexible, organized and function under stressful situations. - Response to the patient is appropriate in emergency or physically distressful situations. - Performs other duties as assigned within the medical assistant's scope of practice.