Provides financial counseling to patients and families in accordance with the facility's policies. Assists patients/families with financial arrangements including financial assistance, for qualified patients, from outside agencies. As SVH team members, we hold each other and ourselves accountable to our Standards of Excellence in everything we do: - Creates and approves payment arrangements; reviews with patient different payment options and possible financial assistance, i.e., state and local agencies, indigent care. - Reviews all patient self-pay accounts. Meets with patient/family to obtain a satisfactory payment agreement for all parties. - Reviews patient charges; evaluates patient's assets and liabilities to determine patient payment schedules. - Ensures patient demographic and insurance information is correct in the computer system. - Documents all payment agreements in the computer database; sends payment confirmation letter to patient/family. - Documents all patient contact in the computer system. - Assists patients with Medicaid and SSI applications and refers patients to other Social Services as applicable. - Reviews Medicaid denials and assists patients/families with appeals if appropriate. - Communicates with financial agencies, assisting patients, regarding patient eligibility and/or financial settlement. - Prepares patient itemized bill upon request; explains charges, payments and adjustments. - Monitors patient accounts; initiates collection procedures when appropriate. - Possesses extensive knowledge of billing, insurance and collections procedures. - Maintains a good working relationship within the departments and with other departments. - Treats patients/families professionally, with respect and dignity. - Demonstrates the ability to be flexible, organized and function under stressful situations.