Bmw Genius Concierge

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BMW GENIUS/CONCIERGE

The BMW Genius/Concierge is responsible for delivering comprehensive product information and delightful customer service throughout the sales process. This individual will work closely with the sales team to demonstrate product options to customers and ensures the customer receives a premium experience with personalized attention.

 

The BMW Genius/Concierge will report directly to the General Sales Manager

 

ESSENTIAL FUNCTIONS AND DUTIES

Area of Responsibility

  • Support sales representatives before, during and after the sale with focus on the customer product experience.
  • Demonstrate key technologies and explain benefits to customers.
  • Troubleshoot any customer needs or concerns with tech support.
  • Assist in test-drives to explain technologies and features of vehicle to customer.
  • Use technologies with demonstration software, including video product presenter to showcase vehicle configuration in photo-realistic fashion.
  • Go under intensive training to ensure up to date knowledge of BMW products and features.
  • Other duties as assigned.