SUMMARY OF POSITION

The Seton Shrine exists to promote the life and legacy of Saint Elizabeth Ann Seton as a source of inspiration and encouragement for all people.  The Program Department is dedicated to creating a visitor experience with clarity, warmth and freshness to walk-in visitors and groups daily and through special events, exhibits and other programs.  The Interpreters support this by presenting information to visitors in a narrative formation with accuracy and in an engaging manner.  

RESPONSIBILITIES AND DUTIES

Create an easy, peaceful environment that allows visitors to focus on their experience

• Make positive contact with visitors as they enjoy our campus and facility and foster a desire for future visits
• Retain historical facts, dates and anecdotes
• Lead visitors through points of interests, highlighting visual artifacts and other venue offerings

Manage daily visitor center operations on both weekdays and weekends

• Open/Close procedures of the Visitor Center involving Information Desk, museum and historic homes, point of sales transaction
• Provide superb hospitality services to public

Seeking individuals that can also complete the following job duties:

• Information Desk
  • Operate the daily sales processes in Altru including accurate recording of visitor counts, check-in of group sales, and handling all monies honestly
  • Coordinate tours with other interpreters
  • Manage Visitor Center operations including attention and care of museum objects as needed, efficient internal/external communication (phones and emails), and ensuring an attractive manner of the Information Desk
• Guide
  • Demonstration of the tour modules of Historic Homes Tour, Civil War Sisters Tour, and/or Catherine Comes Homes tour
  • Exhibit pride in work and is a team player
  • Practice proper care and use of all artifacts, especially of the Historic Homes
• Host
  • Assists the Group Reservations Coordinator in greeting and hosting pilgrimage and retreat groups onsite
  • Execute all the arranged details of the groups such as catering, room set-up/tear-down, coordination of group’s itinerary and other related logistics
  •  Assist with organization of the Retreat Storage Room
• Gift Shop
  • Open and close shop according to established procedures
  • Operate point of sale system including processing web/phone sales
  • Assist in processing and stocking inventory, including monitoring and replenishing floor stock
• Basilica Docent
  • Manage Basilica operations
  • Successful demonstration of the Basilica Tour module
  • Accurate reporting of visitor count
• Sacristan
  • Assist with sacristan duties before, during, and after masses
  • Assist the Sister Sacristan in decorating the altar(s)
• Living History Interpreter
  • Proactively initiate engaging and information interactions
  • Represent the past through the accurate, gender-specific re-creations of 19^th century activities including period dress
  • Proper use of 1^st, 2^nd, and 3^rd person interpretation and dressed appropriately for the day’s assigned location
  • Assist with the development of programs including participation and outreach

Reliable, dependable, and a team player in accomplishing daily responsibilities and duties.  

• Demonstrate leadership qualities and assist with training of staff
• Crisis Management Training
• Program Development

EDUCATION and/or EXPERIENCE

Training is provided, however the following education and experience is preferred

• Retains or working towards a high school diploma or equivalent; Bachelor’s Degree preferred
• Exposure or related coursework to the field of History, Museum Studies, Theater, Education or other related studies
• Prefer prior experience in planning and leading groups of individuals, and experience working with children