Job Title: Recruiter & Care Coordinator

Reports To: Director of Nursing

Job Classification: Full-time; Exempt

Revision Date: August 2020

POSITION SUMMARY:

The Recruiter & Care Coordinator is primarily responsible for recruiting & scheduling care givers to fulfill client needs.  The Recruiter Team Lead is expected to ensure the day-to-day recruiting & scheduling program operations run smoothly as well as support the day-to-day functions of the office, consistently providing quality service to clients, while effectively supervising, scheduling, and directing caregiver staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties and responsibilities listed below.

Recruiting

• Identify and develop relationships with recruitment sources in the community to attract applicants to apply to our agency (e.g. schools, job fairs, community events, referrals).
• Manage online job posting (content, schedule) to attract qualified candidates at schools, job fairs, community events, etc.
• Maintain social media presence to support recruitment strategy in collaboration with Human Resources.

Selection

• Assist in hiring sufficient number of caregivers to meet the needs of the agency while maintaining hiring standards. This includes application screening, interviews (over-the-phone and in-person) and job offer. The recruitment goals are set by the President.
• Ensure new hires have completed all appropriate  new-hire paperwork and meet all minimum qualifications in compliance of Home Health Companions policies.

On-Boarding of new hires

• Schedule and run new hire orientation sessions.
• Assist in creating employee badges, and establish online access to caregiver portal for all new hires.
• Collaborate with team to allocate new caregivers to clients based on open shifts and client/family requests.
• Assist in monitoring of personnel changes, and ensuring the employee database contains up-to-date information.
• Review handbook with each employee during New Hire Orientation and ensure employees are familiar with all policies and procedures.
• Assist in helping maintain employee files and ensure caregiver certification documentation is compliant.

Scheduler/Staffing

• Coordinate schedules for caregivers and clients ensuring client needs are met, available shifts are filled, and caregiver staffing is adequately utilized.
• Provide excellent client service by responding to client and caregiver requests promptly and professionally.
• Serve as first point of contact for caregiver staff regarding any client updates, questions, or concerns.
• Ensure home care services are in compliance with company policies, procedures, and state licensing laws.
• Provide on-call duties as assigned to ensure client needs are met and caregivers are adequately assigned; as necessary, and when unable to assign a caregiver to an open shift, fill in as a caregiver.
• Monitor and maintain various metrics related to caregivers and clients and report to team weekly.
• Respond in a timely, calm, and creative manner to last minute scheduling needs.
• Maintain the Dashboard in ClearCare and distribute data to the appropriate department or supervisor.
• Develop excellent relationships with clients, families, staff, and community.
• Maintain database integrity of caregivers, clients, and schedules.
• Maintain thorough knowledge of most up-to-date staff and client schedules, availability, and preferences.
• Provide support to other departments as needed.
• Perform office duties including generating reports, faxing, filing, copying; e-mailing; and other clerical and analytical responsibilities as needed.