Community Executive Director
Responsible for leading the day-to-day operations of the community, including service provision, financial, human resources, licensure compliance, clinical, sales, marketing and census development. The Director is responsible for ensuring that the community is providing exceptional quality, outstanding service, sustained resident satisfaction, superior associate engagement, operational efficiency, and strong financial results. He/she will comply will all local, state and federal regulations and focus on employee and resident safety.
•Be a champion for your community and ensure that team members embrace the vision, themission, and the vibrancy of the organization
•Work with Executive Leadership to developing strategic business plans and operating budgetsthat optimize the financial performance of the community
•Lead the community team in support of the Company’s mission and objectives
•Communicate a clear, resident-focused vision to the community team
•Ensure strategic goals are communicated and implemented
•Effectively lead and implement growth and business development initiatives. Provide direction,vision and strategy to assist in achieving a competitive advantage
•Manage the community leadership team, and hold them accountable for achieving community-specific and organization-wide goals
•Demonstrate an attitude of teamwork when interacting with community team members; takeownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or community teammembers in a proactive fashion
•Facilitate positive relationships within the community, including residents, families, and teammembers
•Coordinate and implement quality initiatives and oversee projects to ensure continuousimprovement in all aspects of health care delivery
•Evaluate standard operating practices, making sure they are executed and producing desirableresults
•Maintain a sound plan of the organization, ensuring the execution of policies and thedevelopment of personnel within the community
•Actively recruit, hire, train, motivate, mentor, retain and coach a group of high performingleadership team members. Serve as an ongoing resource for these key team members. Manage the selection, development, and performance management of the leadership team
•Promote and monitor Company standards for Talent (i.e., hiring process, orientation, on-the-jobtraining, evaluations, corrective action processes, etc.)
•Ensure effective staffing and succession plans are in place to ensure continuity of leadership ineach operating department, as well as service level commitments to residents
•Mentor, guide, and direct the community leadership team in the operational and financialaccountabilities of the community, including leading monthly financial calls
•Develop each team member to become top talent, and promotable to other positions withinthe Company. Set a good example and foster team spirit between community team members
•Identify and analyze the competitive risks and opportunities for your community; developaction plans to ensure the success of the community
•Establish and maintain an organized and effective communication process between and amongthe community and regional and Support Center personnel, to allow for an open exchange ofissues, problem solving, peer discussions as well as general information exchange
•Be an active and visible presence in the community to assess quality of care and services andoverall employee and resident satisfaction. Generally, spend at least an hour a day in the community engaged with residents and team members
•Develop and review monthly/quarterly plans for the community to ensure alignment with goalsand strategic objectives.
•Accountable for financial performance of the community (i.e., operating margin, census,revenue, and expense goals)
•Maintain a full understanding of licensure and regulatory requirements; maintain licensure andaccreditation
•Serve as a resource for resident, family and associate concerns
•Ensure that the community maintains a positive image in the greater community and developpositive relationships with business leaders and referral sources
•Operate the community in accordance with Pegasus Senior Living policies and federal, state andlocal regulations.
•Perform regular reviews of and makes recommendations on all aspects of building constructionand preventative maintenance.
•Able to work in various positions at community and willing and able to fill in as needed.
•Maintain safe working and living environment.
•Actively participate in “in-house” sales activities including prospective resident
•Partner with Regional and Community Sales Director to assess competitive sales plan and engagewith sales calls.
•Other duties as assigned
•A passion for helping seniors
•Bachelor’s degree; Degree in Healthcare Administration, Hospitality Management, or Businesspreferred
•Must have 3-5 years of management or healthcare related experience
•If required by state, must have a valid administrator license.
•Strong financial acumen and ability to develop and execute complex, strategic business plans.
•Knowledge of management, financial statements and controls, marketing, risk management,and best practices in senior living communities.
•Demonstrated track record of assessing and improving key performance drivers – safety, qualityor care, resident satisfaction, employee relations, etc.
•Demonstrated success in managing operating expenses
•Previous healthcare sales experience preferred
•Ability to work in a fast-paced environment and to prioritize, organize and manage multiplepriorities.
•Ability to both work collaboratively and to make independent decisions as appropriate.
•Ability to communicate and work within all levels of the company while following reportingpaths.
•Ability to recognize and communicate problems appropriately
•Ability to relate to the associates, public, residents, family members and other professionalseffectively.
•Ability to teach/train others effectively.
•Proficiency in computer skills, Microsoft Office & the ability to learn new applications
•Excellent written and verbal skills for effective communication and the ability to facilitategroup presentations
•Ability to safely operate a motor vehicle and must possess a valid current driver’s license andcurrent auto insurance.
•Ability to maintain accurate records and provide information as requested/required.
•Ability to work weekends, evenings and flexible hours
WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to sit, talk, hear; use hands to finger, and handle controls. The associate frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Works primarily indoors in a climate-controlled setting.
Associates may be exposed to blood and/or body fluids with potential exposure to hazardous materials and infectious diseases.
Possible exposure to unpleasant odors.
Possible exposure to chemicals as identified in the SDS Manual.
Continuous exposure to residents who are ill, confused, irritable and irrational.
The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds independently and up to 190 pounds with assistance of a second employee and/or mechanical devices. Must be able to push up to 350 lb. (wheelchair). The
employee may occasionally be required to lift greater than 190 pounds with the assistance of additional staff and/or a mechanical lift. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.