Job Description
We are currently seeking qualified candidates to join Beacon Pointe as a Senior IT Associate in one of our office locations or in a fully remote capacity. The candidate will be responsible for a wide range of technical and administrative responsibilities, including system implementations, after-hours maintenance, project support, and assisting with office transitions and training.
The candidate will have a demonstrated track record of both educational and professional achievements; with a commitment and passion for delivering exceptional service to the firm’s growing user base. The candidate will join a highly talented team of wealth management and client service professionals responsible for delivering superior service to sophisticated, high net worth individuals and large complex institutions.
Locations
Nearby Office Location - Scottsdale, AZ
Nearby Office Location - Colorado, DN
Nearby Office Location - Dallas, TX
Nearby Office Location - Plano, TX
Nearby Office Location - Greensboro, NC
Remote
Responsibilities
- Administer and provide internal support for cloud-based systems such as Office365, SharePoint Online, OKTA, Zoom, and Virtru. This entails user setup, maintenance, vendor management, and support.
- Assist in administering the firm’s network infrastructure. After-hours and weekend support will be required during system maintenance windows or during an unplanned technical event.
- Work with external and internal project managers on software deployments.
- Conduct new employee technology on-boarding and off-boarding, including Active Directory setup, device imaging, and deployment.
- Collaborate with the firm’s outsourced Tier-1 technical support service.
- Provide Tier 2 technical support via phone, email, in-person, or remotely to firmwide users. After-hours and weekend support will be required during an unplanned technical event.
- Assist with the technology setup for new offices and employees following an acquisition. This includes all hardware related items, training, and user support. Traveling will be required.
- Assist with cross-department special projects and initiatives, designed to streamline firm policies and procedures.
- Collaborate with the technology team on items related to general troubleshooting, technical training, and communication of best practices.
- Document technical policies and procedures, including administrator protocols, hardware & software inventory, etc.
- Maintain the department’s knowledge repository.
- Keep updated on technology trends and knowledge, including attending industry events and workshops.