Emergency Department Registration Clerk
Provides indirect patient care in the Emergency Department. Meets the communication needs of the patient/family, departmental staff and medical staff. Implements directions from physicians and nursing staff. Demonstrates Competency in the Following Areas: - As SVH team members, we hold each other and ourselves accountable to our - Standards of Excellence in everything we do. - Demonstrates an ability to be flexible, organized and function under stressful situations. - Treats patients and their families with respect and dignity. - Interacts professionally with patients and their families and provides explanations and verbal reassurance as necessary. - Maintains good working relationships both within in the department and with other departments. - Meets current standards and policies in documentation. - Answers telephone and intercom in a polite manner and communicates information to the appropriate personnel or family. - Manages and operates equipment safely and correctly. - Participates in performance improvement activities. - Maintains an accurate and orderly filing system. - Performs other related duties as assigned or requested. - Obtains patient demographic and health insurance information. - Assembles patient charts; retrieves patient charts if they are a return patient. - Communicates appropriately and clearly to charge nurse, coworkers and physicians. - Responsible for accepting referrals from a physician’s office and pre-admitting these patients. - Responsible for obtaining authorization and verifying insurance eligibility. - Responsible for interviewing patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information. - Provides information to the patient/representative about billing, complaint process, patient rights, HIPAA and visiting hours. Distributes hospital specific literature. - Responsible for insuring that a patient’s valuables are taken home by a family member or secured in the safe. - Communicates appropriately and clearly to supervisor, nurse managers, coworkers and physicians. - Responsible for knowing hospital policies and being familiar with hospital services that are available. - Prepares medical records for new admissions and discharged patients. Checks charts for completeness/deficiencies. - Logs all patients in the electronic logbooks. - Demonstrates an ability to float to different patient care units and function effectively in different, stressful situations. - Maintains a good working relationship both within the department and with other departments.